Shipping policy

Shopify Shipping Policy 
Effective Date: Please update the effective date before publishing
Store Contact Information
Owner Name: SHARON BROWN
Email: smks8912@outlook.com
Address: 211 S 3RD ST HIGHLANDS TX, Zip Code 77562, USA

1. General Shipping Overview

This Shipping Policy applies to all solar lights, outdoor solar lamps, solar landscape lights, solar wall lights, and supporting accessories purchased from our Shopify store. We provide reliable domestic United States shipping services and international shipping to most countries worldwide. By placing an order with us, you acknowledge and agree to all shipping processing rules, delivery terms, fee standards, and liability clauses stated in this policy.

2. Order Processing Time

All orders require independent processing time before shipment, including order verification, product quality inspection, accessory sorting, waterproof packaging, and logistics arrangement. Processing time does not include shipping transit time and holidays.
  • Standard Processing Period: 1–3 business days after successful payment confirmation
  • Holiday & Weekend Rule: Orders placed on weekends, U.S. federal holidays, and peak shopping seasons will be processed on the next official business day
  • Peak Order Delay: Large-batch orders, promotional order surges, and inventory adjustment periods may cause a 1–2 business day processing delay. We will notify customers via email for extended processing time

3. Estimated Delivery Time

Delivery time is calculated from the official shipment date, not the order placement date. All delivery times are estimated for reference only and are not legally guaranteed delivery deadlines.
  • US Domestic Shipping: 3–7 business days after shipment
  • International Shipping: 7–21 business days after shipment, subject to destination region, local logistics efficiency, and customs clearance progress
Delivery delays may occur due to extreme weather, logistics peak seasons, carrier system maintenance, customs inspection, and other force majeure factors. We are not liable for reasonable transit delays beyond our effective control.

4. Shipping Fees & Billing Rules

All shipping fees are automatically and transparently calculated at checkout based on product quantity, package weight, packaging size, shipping destination, and selected shipping method.
  • Shipping fees are displayed clearly before payment confirmation for customers’ reference
  • Original shipping fees paid by customers are non-refundable for voluntary customer returns and exchanges
  • Free shipping promotions are subject to the activity rules displayed on the store page at the time of purchase
  • Remote area surcharges may apply for special geographic regions, which will be automatically calculated at checkout

5. Shipment Tracking & Logistics Updates

Once your solar light order is packed and dispatched, we will send a shipping confirmation email containing an exclusive tracking number and official tracking link. Please note that carrier systems usually require 24–48 hours to synchronize and display valid logistics information, which is a normal system delay.
If the tracking status has no valid updates for more than 5 business days, please contact our customer support team in time for logistics investigation and follow-up processing.

6. International Shipping & Customs Terms

For all cross-border international orders, customers shall independently bear all responsibilities for complying with local import laws, environmental protection regulations, and customs policies of the destination country.
  • All import duties, VAT, customs clearance fees, quarantine fees, and other additional charges are not included in product prices and shipping fees
  • All extra international expenses are solely borne by the customer
  • Package detention, inspection, return, or abandonment caused by unpaid taxes, incomplete customs documents, or local import restrictions will not be eligible for store refunds
  • We do not compensate for delays, losses, and additional fees incurred during customs clearance

7. Shipping Address Specifications

Customers must provide 100% accurate, complete, and deliverable shipping information, including full recipient name, detailed street address, city, state, zip code, and valid contact phone number.
  • We are not responsible for package loss, wrong delivery, delivery failure, and secondary shipping costs caused by incorrect, incomplete, or invalid customer address information
  • Address modification requests are only accepted before order shipment. No address changes are supported once the package is in transit
  • We do not guarantee successful delivery to PO boxes, APO/FPO military addresses, and logistics-restricted areas

8. Damaged, Lost & Stolen Package Processing

8.1 Transit Damaged Products

If solar lights are cracked, deformed, damaged, or have missing accessories due to rough transportation, please contact us within 7 days after delivery and provide clear photos and videos of the outer package and damaged products. After official verification, we provide free replacement or full refund services.

8.2 Lost Shipments

For packages officially confirmed lost by the logistics carrier, we provide customers with two optional solutions: full refund or free product replacement after carrier investigation and confirmation.

8.3 Stolen Packages

Once the tracking status is marked “Delivered”, the order is deemed successfully delivered. Please check with neighbors, family members, community property, and local courier stations first for missing packages. We will assist in carrier inquiries but assume no liability for package theft and loss after confirmed delivery.

9. Undeliverable & Returned Shipments

Packages returned to our warehouse due to undeliverable reasons such as invalid address, recipient refusal to sign, long-term unclaimed status, and customs rejection will be handled as follows:
  • Customers can choose paid reshipment (customer bears new shipping fees) or partial refund (original shipping cost deducted)
  • Overdue unclaimed returned packages will not be eligible for refunds

10. Policy Update Rights

We reserve the right to update, modify, and adjust this Shipping Policy at any time according to business operations and industry standard changes without prior notice. All revised terms will take effect immediately after being published on the store page. Your continued purchase of our products constitutes acceptance of the latest shipping policy terms.

11. Contact Information

If you have any questions about shipping time, freight charges, tracking exceptions, and logistics disputes, please contact our official support team:
Owner Name: SHARON BROWN
Email: smks8912@outlook.com
Address: 211 S 3RD ST HIGHLANDS TX, 77562, USA